Missing or damaged baggage, missing item

Declare a missing bag online

If you are traveling with a handbag, laptop bag or large suitcase, we recommend declaring it lost or stolen within 48 hours of arrival 🛬

This way, you can file a complaint with us without having to wait for your luggage to arrive 🧳🚫

Track your baggage

The Missing Baggage App scans the barcode of your suitcase or backpack and provides you with the most important information such as the tracking number, the flight number and the destination airport.

In addition, the app informs you about the current status of your luggage.

Please note: The app does not provide a complete overview of your missing items; rather, it helps you find out where your luggage is located and what happened to it.

• The app works on iOS and Android devices 📱 In addition, there are different versions for each continent 🌍
• To use the app, you must enter your flight number and email address 📧
• After that, you receive a confirmation code 🔑
• Enter this into the app and follow the instructions 📝
• You can also send messages to your airline or the local police department 🚨
• These messages are stored anonymously and cannot be read by anyone except the recipient 🔒

Baggage Claim at New York Kennedy JFK Airport

The baggage claim area at JFK International Airport is located at all terminals on the Arrivals level 🛬 .

Bags are stored at the airport throughout the day and into the night 🕰️ .There is no overnight storage 🌃 If you want to keep your bags safe, it is recommended that you store them at one of the following locations:

• Terminal 8 🛬 Terminal 8 is the newest terminal at JFK. This terminal opened in January 2017.
• Terminal 7 🛬 Located near Terminals 4 and 5.
• Terminal 6 🛬 Located near Terminals 3, 4, and 5.
• Terminals 2 & 9 🛬 Located near Terminals 1 and 8.
• Terminal 1 🛬 Located near Terminals 2 and 8.
• Terminals 10 & 11 🛬 Located next to each other across from the United Nations building.

Security at New York Kennedy JFK Airport

The Transportation Security Administration (TSA) announced Thursday it will increase security measures at John F. Kennedy International Airport beginning May 15.

Travelers flying out of JFK will now be required to go through additional screening and hand over electronic devices such as laptops, tablets and cell phones.

In addition, travelers will be asked to place liquids and gels in clear plastic containers.

Passengers are allowed one 3-ounce bottle per person. They must keep the liquid or gel in the original container, and cannot take it outside the terminal building.

Travelers arriving at JFK will be subject to same rules.

This is the latest step taken by the TSA following the deadly attack at Paris’ Charles De Gaulle airport where suicide bomber Amedy Coulibaly killed three people and injured several others.

What you can do if your bag is lost

When your bag goes missing, you’re probably wondering what you can do about it.

There are steps you can take to make sure your belongings don’t end up somewhere else. Here are tips to help you recover your luggage:

1. File a claim at your airline’s baggage desk at the airport
2. Get a copy of the report
3. Provide your preferred delivery address
4. Give the airline your preferred delivery phone number
5. Track your bag online
6. Use the airline’s app or website
7. Don’t forget to check the airline’s terms and conditions

Before travel, consider buying insurance

If you’re traveling domestically, you might want to check out the International Air Transport Association’s (IATA) Travel Insurance Calculator.

What you are entitled to from the airlines

The Transportation Security Administration recently announced changes to how it handles lost baggage claims.

For example, passengers now qualify for reimbursement after their bags are lost more than 24 hours. Previously, people had to wait 30 days. And, according to a recent survey conducted by travel site Skyscanner, almost half of respondents say they didn’t know they could receive compensation for delayed baggage claims.

LaBar says that many airlines offer some form of compensation for delayed baggage claims, but it’s important to understand what each carrier offers. Here’s what you’re likely to see offered by major carriers:

• • American Airlines: A free checked bag up to 32 pounds; a 50% discount on additional checked bags; and a 10% credit toward future flights.
• • Delta Air Lines: Up to three free checked bags per person; a 25% discount on additional checked baggage; and a 20% credit toward future flights
• • United Airlines: Free checked bag up to 23 pounds; a 15% discount on additional checked bag; and a 5% credit toward future flights (United doesn’t allow customers to use miles for checked bags.)
• • Southwest Airlines: Up to four free checked bags per person (up to 35 pounds); a 10% discount on additional checked luggage; and a 5% discount on future flights.
• • JetBlue Airways: Up to six free checked bags per passenger; a 20% discount on additional checked suitcase; and a 5% flight credit.

Be patient

– “The airport knows best” – “Don’t panic” – These are some of the things you’ll hear while dealing with delays at airports around the world.

Airport baggage procedures can be exceedingly complicated at large hubs like London Heathrow and New York JFK, so waiting for 30 to 45 minutes for bags isn’t unusual. But what happens when those bags don’t show up? And what about luggage coming in waves from one flight?

Stay calm

If you checked your luggage and it hasn’t arrived after 24 hours, it’s time to contact the airline. But before you do, take a few minutes to collect yourself. You’ll want to avoid escalating the issue.

When you’re ready, call customer service and report the missing item(s).

Let them know what flight number you are traveling on and provide them with the baggage claim tag numbers.

Then ask them to check your bag status online.

The sooner you reach out, the better. This way, the airline can start looking into the matter immediately, rather than having to wait until the next day.

2. Inform the agent about your missing bag.

The next thing you’ll want to do is let the agent know about your missing bag. You can either provide him/her with the original bag tag that you got at check-in or you can give the agent your boarding pass and ask them to look up your name and number.

If neither of those options work, there are some ways to find out what happened to your bag.

If you’re traveling internationally, you might be able to use the airline’s mobile app to see whether your bag arrived or not.

Some airlines offer apps that allow travelers to track their baggage while they’re away from home.

For example, Delta offers a Baggage Tracker feature that allows passengers to follow their bags’ whereabouts via text messages and emails.

You can also try contacting the airport directly. Most airports will keep track of lost and delayed bags online and will send notifications to customers once their bags are located.

3. File a missing baggage report.

If an agent can’t provide you with any insights into the whereabouts of your suitcase, you need to file an immediate missing bag report.

This involves filling out a very simple online form, providing as much detail as possible about your missing bag, including its size, color and material, and any distinguishing features.

You’ll also want to include any identifying tags or labels attached to it.

And make sure the report includes your name, home address, contact numbers, flight number and arrival city/airport.

The best way to track down your lost luggage is to use the airline’s web site or app.

Most major carriers offer a 24-hour lost luggage hotline where agents can help you locate your belongings.

But if you’re flying internationally, don’t count on getting the same level of assistance.

In fact, many international flights are operated by smaller airlines that don’t have the resources to handle lost luggage reports.

So even though you might think your case is important enough to warrant a call center agent, you could end up waiting days for someone to respond.

What to do if your baggage is delayed

If you’re traveling with checked luggage, you’ll likely receive some sort of notification about your bag being delayed.

If you don’t hear anything within 24 hours, call customer service. Here are a few things to keep in mind while waiting for your bag:

• • Call the airline directly. Most airlines have a dedicated number for reporting lost or delayed baggage. You can find it either online or on the phone.
• • Check with your credit card provider. Many cards offer 24/7 access to customer service representatives, including those that handle baggage claims.
• • Contact your bank. Some banks provide 24/7 assistance to customers whose travel plans change due to delays.
• • Ask friends and family for help. They might know someone who works at the airport or knows how to track down missing items.
• • Keep calm. Even though you want your stuff back, it’s important to remain patient. Don’t let your emotions cloud your judgment.

Once your bag arrives, follow these steps:

Go shopping and keep receipts.

Jamine had her bags stolen during a layover in Miami. She filed a report with the airline and began the long process of getting everything she needed replaced. But it wasn’t easy.

The first thing Jamine did was file a claim with the carrier. Then she called around to find replacements for the items inside her luggage. Finally, she went online to buy what she could.

“I bought some toiletries, I bought some snacks, I bought some coffee filters,” she told CNN News. “All those little things that you think about, you know, that you really don’t want to miss.”

But Jamine didn’t just buy the basics. She also purchased a pair of shoes, a dress and a coat because she knew there was no way she could wear the same outfit twice.

She spent $200 total on groceries and another $50 on clothing. And even though she’s still waiting for her luggage to show up, she says she’s happy she took the time to do something fun.

“You know, it’s been a very stressful situation, but it’s good to have a break and take care of yourself,” she said. “And now I feel better.”

Escalate when necessary

If you’re having trouble getting information about your missing luggage, there are some things you can do to ensure your claim gets resolved quickly.

Here are five tips to keep in mind:

1. Be patient. Your claim isn’t likely to be resolved within a few days.
2. Consider contacting the airline directly. Sometimes, even though it seems like you’ve exhausted every option, you might find out that there’s something else you haven’t considered.
3. Don’t give up. Missing luggage claims often take months to settle, but don’t let yourself fall into a rut. Keep trying.
4. File a formal complaint. If you feel like you’ve tried everything and nothing is working, it might be worth considering taking action against the airline.
5. Escalate when necessary. If you’re still unable to get resolution after a week or more, contact the DOT. They’ll usually look into the matter immediately.

What to do if your luggage is lost

The average traveler loses about 3 pounds of stuff every trip.

And while most people aren’t too worried about losing their toothbrush, laptop or wallet, there are some things that tend to cause much bigger headaches.

Here are some tips to help you avoid losing anything important during your next flight.

Airline-specific rules

As previously mentioned, the above limitations are not set payments for the full cost of replacing lost bags. If you lose your suitcase, you’ll want to know how much money you’ll receive. Here are some guidelines for different airlines:

• United Airlines – $1,500 per item, plus a $100 processing fee
• Delta Air Lines – $2,200 per item, plus a 50% restocking fee
• US Airways – $2,300 per item, plus a 25% restocking fee
• Spirit Airlines – $1,800 per item, plus a 20% restocking fee
• Alaska Airlines – $3,600 per item, plus a 15% restocking fee
• Hawaiian Airlines – $2,700 per item, plus a 10% restocking fee

How to reduce the chances of lost or delayed luggage

If you travel frequently, you know how frustrating it can be when your bags aren’t where you left them.

If you don’t plan ahead, the situation could become far worse.

Here are some ways to help ensure that your bags arrive safely at your destination.

1. Don’t Let Your Luggage Get Lost In Transit

The best way to avoid losing your bags is to make sure they’re packed properly.

Before you go anywhere, make sure everything is accounted for and double check to see that nothing is missing.

When packing, keep things neat and orderly. Use zip ties to secure items together. This makes it easier to find what you’re looking for later.

Also, put small items like phone chargers inside larger containers such as suitcases or carry-on bags.

You never want to lose something vital because you couldn’t remember where it went.

2. Keep Your Bag With You At All Times

When traveling, always keep your baggage with you. Even if you think you won’t need it, it’s better safe than sorry.

If you do end up needing it, you’ll be able to grab it much faster than waiting for someone else to retrieve it.

Plus, keeping it close allows you to monitor the contents without having to open it.

3. Check Your Baggage Upon Arrival

Once you reach your destination, you should immediately inspect your belongings.

Make sure the tags are still attached and everything looks intact. If anything seems out of place, ask a flight attendant about it.

They’ve seen every piece of checked luggage come through the cabin.

4. Keep essential (and valuable) items in your carry-on.

If you absolutely need it, do not check it. In fact, there are many things you shouldn’t even pack. Here’s what we mean:

5. Don’t pack medication

Medications are expensive. They’re easy to lose, especially if you’re traveling internationally. And airlines usually won’t reimburse travelers for medications.

So if you absolutely must take medicine, keep it in your carry-on.

6. Do not pack jewelry

Jewelry is one of those things that people tend to bring along because they think it looks nice on them.

But it’s actually really hard to replace — and expensive to repair. Plus, most airlines won’t pay for it either.

So unless you have a very special reason to wear jewelry, just leave it home.

7. Do not pack electronics.

Electronics are expensive to buy, expensive to ship, and expensive to replace if lost or stolen.

And airlines aren’t responsible for them. So if you absolutely have to pack electronics, make sure you pack them in checked baggage and not carry-on.

8. Always bring a carry-on.

The TSA recommends packing your carry-on bag as soon as you board the plane. You don’t want to wait until you are already sitting down to start thinking about what you might need.

You never know when an emergency will arise, and you shouldn’t have to worry about whether or not you packed enough toiletries.

If you plan to travel internationally, make sure you pack an international adapter or converter plug.

This way you can charge your phone without worrying about finding an outlet. Also, consider bringing a power bank or USB battery charger.

These devices allow you to keep your electronics charged even if there isn’t an outlet nearby.

Also, remember to bring a change of clothes for yourself. In case something happens during your flight, you will be able to freshen up quickly.

You should always pack a small amount of cash, too. It could come in handy if you lose your wallet or purse.

Finally, make sure you pack some snacks. Even if you are flying within the United States, you may be hungry when you land. Don’t forget to pack some healthy foods like fruit, nuts, granola bars, or trail mix.

DOES JFK AIRPORT HAVE LUGGAGE STORAGE?

JFK Airport has announced that it will no longer allow passengers to store bags in the terminal.

Instead, there are a few different locations where you can keep your bag safe while waiting for your flight.

The most popular option is at the Delta Sky Club located inside Terminal 7.

There are three levels to choose from, each with different amenities.

• Level 1 offers free Wi-Fi access, charging stations, showers, lockers, and a restaurant.
• Level 2 provides similar features except without the shower and restaurant. And finally,
• level 3 allows travelers to enjoy a bar, lounge chairs, and a pool table.

If you’re traveling via American Airlines, you can use one of their facilities called “Terminal America.” They offer a number of amenities including complimentary snacks, coffee, and Wi-Fi. However, you must pay $10 per day to use this facility.

There are several other options for those who want to store their belongings onsite.

If you arrive early enough, you can check out the JetBlue Duffle Bag Storage Service. Located just outside of Terminal 4, this location accepts checked luggage only.

Also, if you arrive during off hours, you can reserve a locker at the Hertz Car Rental Desk located next to Gate 30C. These lockers cost $5 per 24 hour period and are open from 8am – 10pm daily.

Lastly, if you don’t mind paying extra, you can rent a locker at the Port Authority Bus Terminal. These lockers are $8 per 24 hour period and can hold up to four pieces of luggage.

Luggage Storage Near Me In JFK Airport with Stasher

JFK Airport is one of the most popular airports in America. With over 50 airlines flying into JFK, it’s no wonder why it ranks among the world’s busiest airports.

If you are traveling out of JFK, you might arrive early enough to catch a flight home or even land in New York City.

But what do you do if you don’t want to wait hours in the terminal? You could always rent a car, but where do you park? Or maybe you just want to take advantage of the free WiFi offered throughout the airport.

Whatever your reason, here are some options for storing your bags while you’re waiting to board.

Stasher – This app allows travelers to store their bags at JFK Airport for $5 per day. They offer three different locations, including the baggage claim area, rental car parking lots, and the international arrivals hall.

Airport Locker Service – Located inside Terminal 4, this locker room offers lockers starting at $10 per 24 hour period. There is a fee of $3.50 per bag for additional items like cleaning supplies.

GPS Lockers – Available outside of Terminal 8, GPS Lockers allow customers to pay $8 per day or $4.95 per week for unlimited access to a secure location.

Where can I find luggage storage at JFK airport?

JFK Airport offers several options for storing your checked bags while you’re waiting for your flight.

You can store your bag in one of three locations: Baggage Claim Area, International Arrival Hall, or International Departure Hall. Each location charges different fees based on the size of your suitcase.

The Baggage Claim area is located directly outside the terminal building.

You’ll pay around $15 per day for up to 20 pounds ($10 for less than 20 pounds), plus tax.

If you want to keep your bag longer, you can rent space in one of the International Arrival Halls for about $6 per day. These halls offer self-storage units ranging from 10 to 40 cubic feet for up to 30 days.

If you plan to fly out of Terminal 4, there is another option: Luggage Storage.

Located just inside the main entrance, it costs $5 per item for up to 15 minutes, plus tax. There are no limits on how long you can keep your items here.

How much does luggage storage at JFK Airport cost?

JFK luggage storage fees depend on the type of item you’re storing. If it’s under 20 inches long, you’ll pay $25 per month; anything longer costs $45. And don’t forget about TSA PreCheck, which allows travelers to bypass security screening lines and go directly to the front of the line once they’ve registered online.

Is Stasher’s luggage storage in JFK Airport safe?

Stasher’s security team personally checks every piece of luggage that goes into our secure facility. If you’re flying out of New York City, we’ll even send someone to pick it up and take care of it while you’re away.

We also attach a security tag on each item and insure each bag for $1,000 in the event that something happens to it. This way, you won’t have to worry about losing important documents, electronics, or clothes.

Where can I store my luggage in JFK Airport?

Stasher provides travelers with safe, secure, and affordable luggage storage options.

Network of over 40 self-service lockers are located near popular destinations like New York City’s Penn Station, Grand Central Terminal, LaGuardia Airport, John F. Kennedy International Airport, Newark Liberty International Airport, and many others.

You can even rent one of our lockers while you shop in Manhattan. And because we offer free Wi-Fi access, you can easily check emails and social media during your trip.

How does Stasher work?

Stasher is a mobile app designed to help travelers find affordable baggage storage near JFK airport.

If you are traveling to New York City, there are tons of options for cheap luggage storage. However, finding one that fits your needs can sometimes take hours of research.

This is where Stasher steps in. With just a few taps, you can book a bag storage unit nearby. Once you arrive at JFK airport, simply show up at the designated location with your suitcase.

You can either pay cash or use your credit card to make secure payments. When it’s time to retrieve your belongings, simply call Stasher via phone or text message.

They will send someone over to pick up your luggage. There are no hidden fees, and you don’t even need to sign anything!

Is there a size limit for luggage storage with Stasher?

Stasher offers free self-storage units in over 200 cities across North America.

If you are looking for a place to stash your belongings while traveling, they offer a variety of sizes and locations throughout the United States.

However, some travelers have asked about the maximum weight limits for each unit. While most of the locations don’t have a specific weight limit, they do provide a general guideline. Here are a few examples:

• • A standard 5×5 storage unit holds up to 50 pounds of cargo.
• • An 8×8 storage unit holds up to 75 pounds of cargo.

If you’re interested in finding out how much weight you can fit into one of the storage units, please contact them via phone or chat.

TSA Cares

The Transportation Security Administration (TSA) recently launched a new online resource called TSA Cares, where travelers can find helpful tips and resources regarding security screening procedures for people with disabilities, medical conditions and other special needs.

For example, travelers can use TSA Cares to access a list of TSOs trained to assist travelers with mobility issues; read up on the latest TSA requirements for travelers with disabilities and medical conditions; or receive additional information about TSA’s Secure Flight Program, which helps ensure that air carriers comply with federal regulations requiring airlines to verify passenger identity prior to boarding flights.

Accessible Services

The following accessible services are available at both airports:

• Wheelchair Ramps
• Accessible Restrooms
• Accessible Showers
• Accessible Fountains
• Accessible Information Displays
• Please note that there are no elevators at either airport.

Contact

Questions or suggestions regarding accessibility at John F. Kennedy International Airport? Contact the Office of Disability Services at 855-JFK-INFO (855-546-4636).

For assistance with Section 504 of the Rehabilitation Act, call the ADA Coordinator at 855-JFKA-504 (855-546-4651).

To file a complaint under Title VI of the Civil Rights Act of 1964, contact the Office of Civil Rights at 202-305-0690.

Getting Around the Airport

AirTrain JFK makes it easy to move around the airport. Passengers can board buses, trains and shuttles without ever having to go outside.

There are three stations within walking distance of each terminal: Terminal 4, Terminal 5 and T1/T2. All routes stop near major airlines.

The service is ADA compliant. In addition to serving passengers, the train system helps reduce traffic congestion around the airport.